When we decided to take a new approach to selling our products (more info: "
The Spa
World Story
"), we tested this first, by holding a pre-season stock clearance to clear our 2007 and ex-display
models, making way for our new online range, and almost overnight became the number one
eBay hot tubs
seller by quite some stretch.
We had no intention of selling on eBay because of the poor reputation it had, but having made such
a good name for ourselves on eBay, we may use it for clearance items or additional marketing in
future.
Recent changes in the feedback system also mean that buyers can leave negative feedback without any
fear of retaliatory feedback from the seller, so now buyer's opinions carry much more weight.
Below are recent feedback comments received in 2008:
"Very pleased with my HOT-TUB, arrived on time as arranged. Service was excellent"
R Matthews, Essex
"So fantastic. If you buy a hot tub, make sure its from these guys!"
P Wright, Southend-on-Sea
"Amazing Hot Tub & excellent service! Would DEFINITELY recommend. Thanks
guys!!"
C Wright, Durham
"Spa World have been great to deal with, the Monarch Spa exceeded expectations"
- M Newby, IOM
"Top Service, Excellent Product, Recommended Company"
- N Lewis, Cornwall
"Excellent"
- A Barker, Cheshire
"First Class, friendly, helpful, Overwhelmed by service - Fantastic!!"
- K Alderman, Leicester
"Great Tub, Great Service" -
M Fay, Lancashire
"These guys are fantastic! First class spa & top class service...Many thanks"
- S Bramham, Norfolk
"Really pleased - Fast, friendly and very professional installation, many thanks"
- T Adams, Sussex
"...worth EVERY penny!! Great Company - Thanks"
- S Perring, Wiltshire
"Fantastic Quality and Service..."
- T Fox, Derbyshire
"Amazing Spa, Amazing Service, Thanks"
- P Brown, Northamptonshire
"Superb service from this company - an absolute pleasure" -
P Dobson, Norfolk
"Fantastic Company, Professional Service, Superb Product"
- T Macnish, Leicestershire
"Absolutely fantastic company, product, communication, delivery, highly
recommended"
- C Lane, Essex
"What a superb spa..." "...I could not be more pleased"
- A Gilder, Worcestershire
"A flawless and superior product with impressive seller support and knowledge"
T Pales, Devon
"Great product, great service, highly recommended. Very very happy!!!"
- R Stockdale, Berkshire
"...THANK YOU GUYS"
- P Williams, Manchester
"Fantastic Tub, Great service, Super attitude - If you're buying a tub, get it
here"
- K Jones, Cardiff
"Great support and communications - these guys know their business!"
- F Ring, Cork, Ireland
"great product, speedy delivery, excellent service" -
P Hayes, Dorset
"excellent communication and delivery exactly on time"
- M Brash, Essex
"Very friendly and and great service. Would recommend"
- S Heard, London
"Top seller, excellent service, very helpful, highly recommended!"
K Zelks, Slovenia
"excellent product, customer service cannot be beaten, thoroughly recommended"
- A Muliss, Wilts
You can check our feedback on our
eBay hot tub
page and see why we are their number one hot tub seller!
You may think that it is unusual these days to find a company that still offers real after-sales
service, but at Spa World, we have the advantage of 25 years industry experience, of customers
coming back to us time and again for service, chemicals, accessories, even a new spa - Customer is
King!
Some recent non-eBay feedback from our customers:
"The tub is just excellent, just cant wait to get in once it has heated up... The customer
service was excellent and I would thoroughly recommend you as a company"
- A Mulliss, Swindon
"...I want to say thanks for such a fab hot tub. Your guy was most helpful and extremely
patient and courteous..."
- K Scorfield, Tyne and Wear
"We have been very pleased with the service we have received"
Mr & Mrs Dix, Cardigan
"A satisfied customer!"
Mr Ian Petit, Bude
"...very pleased with the product and use it every day"
Mr & Mrs Fletcher, Harrow Barrow
"...if only every company was this easy to deal with"
J Moloney, Cheltenham
"...the rain belted down here all day today and I have to say your guys were great
considering the weather. Really pleased with the spa. Thanks"
M Firlon, Dorset
"The tub has exceeded our expectations in terms of running costs and reliability. We
purchased it over two years ago and have never had a problem. It costs much less than we were told
to expect in daily running costs. I can recommend Monarch Spas without hesitation"
- H Jones, Cardiff